Returns and Refunds

Need to return your order?

We're confident you'll love your Wintec Saddles product and that you'll be eager to get out and enjoy it.

However, we understand that sometimes things don't go to plan. Before lodging a return request, it may be helpful to understand which type of return applies to your situation.

Which return type applies?

The following situations are considered change-of-mind returns:

You've ordered the wrong size.
You've ordered the wrong colour.
You've ordered the wrong model or product.
You've purchased the item by mistake.
You've changed your mind about keeping the item.
The product is not suitable for your needs, but there is no fault with the product.

If any of the situations above apply, the item must meet the following conditions to be eligible for return:

Be returned within 30 days of purchase.
Be unused, with the original ticketing, packaging and saddle covers clean and still attached.
Be returned in the original packaging and in original condition. Saddles must be well packed using the original foam and cardboard packaging to protect them during transit.

If your item meets these requirements, you can contact us to lodge a return request.

Please note that for change-of-mind returns, return postage costs are the responsibility of the customer.

Whoops, I ordered the wrong size.

Ordering the wrong size, colour, model or variant is considered a change-of-mind return. The same conditions and return process apply.

Can I return sale or clearance items?

Absolutely, we want you to be happy! You can return sale items unless the product is marked as final sale. We will always let you know if a particular sale or promotion excludes returns.

Please note, items that are provided for free (such as free mounts or gifts) are not eligible to be refunded or exchanged so please choose your size and colour carefully.

Faulty or not as described?

The three conditions above apply to change-of-mind returns only. If there's something wrong with your product, or it isn't what we said it was, get in touch with us whatever the timeframe and whether or not you still have the original packaging. Your rights in this situation are set out at the bottom of this page.

How do I return my items?

Contact us and select return from the drop-down menu, and your reason for return, either change of mind, faulty product or product not as advertised.
Fill in the form with your order details and your reason for return.
One of our team will contact you within business hours to find out more about your reason for wanting to return your product and determine if it is eligible to be returned.

Should the product be faulty or not as advertised, we will arrange for your product to be returned via a courier (please note, someone will need to be home between 9 am and 5 pm for pick up).
Should your return be approved for change of mind, you may be responsible to return the product to our warehouse at your cost.

It could take up to a week to reach our fulfilment centre, that's why processing your refund may take up to approx. 15 business days.

If you're in Australia

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing on this page limits those rights.

If you're in the United States

The change-of-mind conditions on this page are our own policy and do not limit any additional rights you may have under the law of your state. Where we owe you a refund because we have cancelled your order, we will issue it within seven working days, or within one billing cycle where you paid by credit card.